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USER RENTAL AGREEMENT

This document is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and rules made thereunder, including amended provisions related to electronic documents/records in various statutes as updated by the Information Technology Act, 2000. It does not require any physical, electronic, or digital signature.

This document is a legally binding agreement that will become effective upon your acceptance of the same, either directly or indirectly in electronic form or through an electronic record. It governs the terms and conditions ("Terms") for availing M/s.MetroE Mobility Hub LLP Hub LLP. services offered through the website/mobile application under the name and style of "Horse."

Please read this agreement carefully as it sets forth the legally binding terms and conditions for your use of the Horse services. If you do not agree with these terms, please refrain from using the application or availing any Horse services offered through the application.

In order to use the Horse services, you must first agree to the Terms. You can accept the Terms by:

• Clicking to accept or agree to the Terms, where it is made available to you by M/s.MetroE Mobility Hub LLP Hub LLP. through the application for any particular Horse service; or
• Actually using the Horse services. In this case, you understand and agree that M/s.MetroE Mobility Hub LLP Hub LLP. will treat your use of the Horse services as acceptance of the Terms from that point onwards.

HORSE USER AGREEMENT

The bookings and use of vehicles availed by you from us and incidental services are governed by the following Terms as set forth herein ("User Agreement" or "Agreement").

This User Agreement is between M/s. M/s.MetroE Mobility Hub LLP Hub LLP., a company incorporated under the Companies Act, 2013, with its registered office at: M/s.MetroE Mobility Hub LLP Hub LLP., F14, 1st Floor, Haware Centurian, near Seawoods Railway Station, Nerul East, Sector 19A, Nerul, Navi Mumbai, Maharashtra 400706

Here in after referred to as "Horse" or "Company" or "We" or "Us" or "Our." This expression, unless the context may otherwise require, includes its successors, liquidators, and assigns.

This Agreement is made with the guest user or registered users of the application, who is a natural or legal person and avails any vehicle on rent/hire. Hereinafter referred to as "User" or "Rider" or "Renter" or "You" or "Your" or "Yourself." Under the Terms and in consideration of your use of any of the Horse services (more specifically defined below) provided by Horse, you will have to abide by all terms and conditions in this Agreement, as applicable.

1. GENERAL:

This Application is exclusively designed for individuals seeking to rent or hire a Vehicle. Your use of the Application and Horse Services is governed by this Agreement, including relevant policies incorporated herein by reference. If you choose to use or conduct transactions on the Application, you will be subject to the policies relevant to your specific usage. It's important to note that your mere use of the Application establishes a contractual relationship with M/s.MetroE Mobility Hub LLP Hub LLP., and this Agreement, as applicable, represents your binding commitments with M/s.MetroE Mobility Hub LLP Hub LLP.

M/s.MetroE Mobility Hub LLP Hub LLP. reserves the right to change or modify the terms of this User Agreement at its discretion. You consent to the updated Terms becoming effective from the date of their publication on the Application. It is your responsibility to periodically review any changes to the Terms on the Application. We may request your consent to the updated Terms in a specified manner before you can continue using the website/Application and Horse Services. In the absence of a separate consent process, your continued use of the website/Application will signify acceptance of these changes. You have the option to decline these changes by discontinuing your trips, bookings, or Horse Services under this Agreement.

In cases of conflict between this Agreement and any other document pertaining to M/s.MetroE Mobility Hub LLP Hub LLP.'s additional programs, these Terms, as outlined in this Agreement, shall take precedence unless explicitly stated otherwise in writing by M/s.MetroE Mobility Hub LLP Hub LLP.

We strongly advise you to CAREFULLY READ all the Terms before entering into this Agreement. Here is a list of some of the Terms that M/s.MetroE Mobility Hub LLP Hub LLP. would like to bring to your attention, especially if you are using a smartphone or another electronic device with a small screen. Capitalized terms are defined as indicated in this Agreement.

Upon completing your ride, it is mandatory that the Vehicle be locked and parked at the designated Horse Zone in compliance with the applicable laws. Failure to lock and/or park the Vehicle at the designated Horse Zone will result in the continuation of the trip, and you will continue to incur charges. M/s.MetroE Mobility Hub LLP Hub LLP. reserves the right to terminate your ride and assess incidental charges as specified in the Application.

You are required to adhere to all traffic laws, including cycling lane regulations and electric vehicle guidelines in your area. M/s.MetroE Mobility Hub LLP Hub LLP. shall not be held liable for any violations of these laws and regulations while using the Vehicle or accessing Horse Services. In the case of traffic law violations, M/s.MetroE Mobility Hub LLP Hub LLP. may impose penalties as outlined in the Application.

If the Vehicle sustains damage or experiences a malfunction, you must promptly report it to M/s.MetroE Mobility Hub LLP Hub LLP. through the support feature on the Application or by emailing info@metroemobility.com. info@metroemobilityhubllp.com .

M/s.MetroE Mobility Hub LLP Hub LLP. agrees to lease the Vehicle to you, and you agree to rent the Vehicle subject to these Terms. Unless otherwise specified, all monetary values in this Agreement are considered to be in Indian Rupees.

2. DEFINITIONS:

• "Booking Period" refers to the specific period for which the User has made a booking for Vehicle usage, subject to the applicable fees in line with the Terms.
• "Vehicles" denote the self-drive vehicles available for rent/hire through the Application, reserved by the User for a specific period in accordance with the Terms of this Agreement. This category includes (i) bike share smart electric cycles, kick scooters and scooters
• "Horse Services" provided by M/s.MetroE Mobility Hub LLP Hub LLP. encompass:
  • Vehicles rented by the User;
  • Vehicle parking locations ("Horse Zones"), which may be identical or distinct;
  • All other related equipment, personnel, charging stations for Vehicles, Application, website, and information provided or made available by M/s.MetroE Mobility Hub LLP Hub LLP.
• "Horse Territories" include streets, bike lanes, and bike paths.

3. GENERAL TERMS FOR VEHICLE RENTAL AND USAGE:

3.1 Sole User Responsibility

For Horse, this Agreement solely involves Horse and the Rider. The Rider, in this context, is the exclusive renter and holds full responsibility for adhering to the Terms stated herein. It is crucial for the Rider to understand that upon activating a Vehicle from the designated location, said Vehicle should only be utilized by the Rider. Allowing others to use a Vehicle initiated by the Rider is strictly prohibited.

3.2 Minimum Rider Age

To operate a Vehicle, the Rider must be a minimum of 16 years old. Hereinafter referred to as the "Permitted Age of Use." This Agreement explicitly prohibits the operation and use of Vehicles by individuals below the Permitted Age of Use. Non-compliance with these Terms will result in the imposition of incidental charges. In such cases, Horse shall not be held accountable for any violations of applicable laws and regulations by the Rider.

3.3 Rider Proficiency as a Vehicle Operator

The Rider certifies that they possess sufficient familiarity with Vehicle operation, consider themselves reasonably proficient, and are physically fit to operate the Vehicle. By choosing to ride a Vehicle, the Rider willingly assumes all responsibilities and risks associated with potential injuries or medical conditions. It is the Rider's responsibility to determine whether weather conditions, including rain, storms, or other external factors, pose risks to safe operation. It is advised that the Rider adjusts their riding behavior to align with the prevailing weather and traffic conditions.

3.4 Vehicle Exclusive Ownership by Horse

The Rider acknowledges that the Vehicle and any Horse equipment attached to it unconditionally remain the exclusive property of Horse. Any disassembly, modification, repair, or defacement of the Vehicle, its components, or other Horse equipment is strictly prohibited. Similarly, the Rider must not alter, remove, modify, or damage any stickers on the Vehicle. The Rider is also prohibited from using the Vehicle or any Horse equipment for advertising or similar commercial purposes.

3.5 Vehicle Operating Hours and Availability

The Rider acknowledges that Vehicles are accessible 24/7, 365 days a year, except in the event of a Force Majeure Event. The rental duration for Vehicles is subject to maximum time limits specified below. Given that the number of available Vehicles is finite, the availability of Vehicles cannot be guaranteed at any point. Horse shall not be held responsible for the non-availability of Vehicles.

3.6 Usage Limited to Horse Territories and Horse Zones

The Rider agrees to operate, use, and ride the Vehicle exclusively within Horse Territories and Horse Zones. The Rider further commits to concluding rides solely at designated Horse Zones. Failure to adhere to these Terms will result in penalties.

3.7 Compliance with Laws Pertaining to Vehicle Operation

The Rider undertakes to follow and is responsible for compliance with all laws governing the operation and use of the Vehicle. This includes adherence to state and city laws, as well as regulations concerning bicycles, electric cycles, and electric scooters within the area where the Vehicle is being operated.

3.8 Restricted Activities

The Rider must adhere to the following guidelines:

• (i) Prohibited Cargo: It is strictly forbidden to ride a Vehicle while carrying items like briefcases or any objects that hinder your ability to safely operate the Vehicle.
• (ii) Distraction-Free Riding: While riding a Vehicle, using cellular phones, text messaging devices, portable music players, or any other distractions that may compromise safety is not allowed.
• (iii) Sobriety: Riding a Vehicle while under the influence of alcohol, drugs, medication, or any substances that impair your ability to operate the Vehicle safely is strictly prohibited. A 0.0% ABV limit is enforced.
• (iv) Exclusive Lock Usage: Only the locking mechanisms provided by Horse should be utilized. Adding an additional lock to the Vehicle or locking it to other objects is not allowed.
• (v) Correct Parking: At the end of your ride, you must park the Vehicle in designated Horse Zones. The Vehicle should never be left on private property, locked areas, or any non-public spaces.
• (vi) No Additional Passengers: Carrying a second person or a child on the Vehicle is not permitted.
• (vii) Hazardous Materials: Using the Vehicle to transport flammable, poisonous, or other hazardous substances beyond legally permissible household use or permissible amounts under applicable laws is strictly prohibited.
• (viii) Legal Use Only: The Vehicle should not be used for any criminal or unlawful activities.
• (ix) Responsible Usage: The Vehicle should be used prudently, responsibly, and in a non-abusive manner. Any actions that constitute abnormal use of the Vehicle are not allowed.
• (x) Preservation of Vehicle: Activities that may disrupt the normal condition of the Vehicle are not permitted.
• (xi) Vehicle Safety: Ensuring the safety and integrity of the Vehicle is your responsibility as long as it is in your possession.
• (xii) No Racing: Using the Vehicle for speed racing or competition is not allowed.
• (xiii) No Political Use: The Vehicle should not be used for participating in rallies, protests, or any similar political activities.